PRIVACY POLICY

 

Who we are

Rydal Hall is a Christian retreat centre who welcomes people for holidays, conferences and retreats in the South part of the Lake District.

Rydal Hall is a place where church groups, secular groups and individuals of all faiths come to experience a time of rest and refreshment.

It is a resource for mission and evangelism, equipping individuals to share the good news of Jesus in word and action.

This privacy policy explains what personal information we collect from you and what we do with that information.

 

What personal information we collect

It is necessary for us to hold and process certain personal information about you to enable us to process your accommodation booking. This may include the following information:

  • Name
  • Telephone number
  • Home Address
  • Credit card details for payment purposes, but it is not stored.
  • Information relating to your preferences and interests
  • Name of any guest travelling with you
  • Other information, at your discretion, relevant to customer surveys and/or offers.

 

How do we collect the information?

  • When you contact us by phone, email or post
  • When you fill in a booking, enquiry and contact/feedback form
  • When you visit our website

 

How we use your information

To reply and answer your request: This includes making bookings and arrangements for visiting us.

To run our internal operations: To offer you the best possible experience while you stay with us, our staff use your information internally, like special dietary requirements, need of disability arrangements, analysis of visitor occupancy, personnel record, etc.

To communicate with you about us: if you have given us consent, we will send you events, special offers and the yearly brochure and news.

Security

We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Disclosing your information

We will only share your information if it is necessary and if you have given us permission to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

You have the right to access to your information and ask us to change your communication preferences, remove your information (unless there is a legitimate reason why we need to retain it), correct or update and know any information we hold about you.

 

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer requirements.

 

Retention of Information

Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.

 

Links to other websites

This Privacy Policy applies solely to Data collected by us. Our Website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our Website to read their privacy policy applicable. Any access to such other websites or pages is entirely at your own risk. We are not responsible for the privacy policies, content or security of any third-party websites linked to our Website.

 

Changes to our Privacy Policy

We Keep our Privacy Policy under regular review and we will place any updates on our Digital Channels.

 

 

Contact us

If you require further information or have any questions regarding this Privacy Policy, then please Email us at manager@rydalhall.org

Call us on 015394 32050

Contact us by post to:

Rydal Hall

Rydal, Ambleside

Cumbria

LA22 9LX